Refund & Returns Policy
At Freedom Youth AU, we are committed to supporting young lives through our programs. All proceeds from product sales directly fund youth mental health and suicide-prevention initiatives.
1. Your Rights Under Australian Consumer Law
Under the Australian Consumer Law (ACL), you are entitled to a repair, replacement, or refund if a product you purchase is:
– Faulty or damaged
– Not fit for its intended purpose
– Significantly different from the description or sample
This applies regardless of any “no refund” policy.
2. Damaged, Faulty, or Incorrect Items
If you receive an item that is faulty, damaged, or not as described, please contact us within 7 days of delivery. We will arrange a replacement, repair, or refund in accordance with ACL.
3. Non-Faulty Items
For non-faulty items purchased to support Freedom Youth AU programs, refunds or exchanges may not be available. We encourage customers to carefully review their order before purchasing.
4. How to Request a Refund or Exchange
To request a refund or exchange, please contact us with the following details:
– Order number
– Details of the item(s) and the issue
– Photos of damaged or incorrect items (if applicable)
Email: info@freedomyouthau.com
Phone: Alycia Burton – 0422 601 971
5. Processing Refunds
Once your request has been reviewed and approved, we will process your refund or exchange as quickly as possible. Refunds will be issued via the original payment method. Please allow up to 14 days for the transaction to appear in your account.
6. Shipping Costs
Shipping costs are non-refundable except in cases where the product was faulty, damaged, or sent incorrectly. Customers are responsible for return shipping unless instructed otherwise.
7. Contact Us
If you have any questions about your rights or our Refund & Returns Policy, please contact us:
Email: info@freedomyouthau.com
Phone: Alycia Burton – 0422 601 971